Responsible Gaming
at gtc99

Our Commitment to Safe Play

gtc99 was built on the principle that online entertainment should enrich your life, not harm it. As Bangladesh's rapidly growing online gaming and betting platform, we have a genuine responsibility to the communities we serve — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. Responsible gaming is not a checkbox for us; it is woven into every part of how we design, operate, and improve the platform.

We fund and maintain a full suite of free player-protection tools. We train our customer support staff to recognise early signs of problem gambling and to respond with empathy and practical help. And we are committed to continuous improvement — regularly reviewing our responsible gaming standards against industry best practice to ensure gtc99 remains a safe and trustworthy environment for all adults who choose to play here.

18+ Age Restriction Policy

All gtc99 services — including casino games, sports betting, slots, and live dealer tables — are strictly available to persons aged 18 years or older. This is not merely a terms-of-service requirement; it is a fundamental ethical obligation. Research consistently shows that younger individuals are disproportionately vulnerable to the formation of harmful gambling habits, which is why gtc99 applies zero tolerance to underage access.

How We Verify Age

• Registration screening: Players must enter their date of birth during account creation. Any stated age below 18 results in immediate rejection of the registration.
• KYC document verification: Before a first withdrawal can be processed, all accounts must submit a valid National ID card (NID), passport, or driving licence confirming that the account holder is 18 or older.
• Ongoing monitoring: gtc99 reserves the right to request identity re-verification at any point during the account lifecycle if there is reasonable cause to suspect an account is being used by an underage individual.
• Immediate suspension: Any account found to be held or used by a person under 18 will be immediately suspended and all associated funds will be reviewed in accordance with our terms.

Deposit and Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide in advance how much money you are comfortable spending and to stick to that figure regardless of whether you are winning or losing. gtc99 makes this straightforward with a built-in limit-setting system that works across all deposit methods, including bKash, Nagad, Rocket, and Upay.

Available Limit Types

• Daily deposit limit: Cap the total amount you can deposit within any rolling 24-hour period. Ideal for players who prefer to set a firm daily entertainment budget in Bangladeshi Taka (৳).
• Weekly deposit limit: Set a ceiling for the total deposits permitted within any rolling 7-day window, giving you a broader view of your weekly spend.
• Monthly deposit limit: Control your monthly gambling budget with a rolling 30-day maximum, useful for aligning your entertainment spend with your overall personal finances.
• Loss limit: Set a threshold for how much you are prepared to lose within a given timeframe. Once the threshold is reached, further wagering is blocked until the limit period resets.
• Wagering limit: Cap the total value of bets you can place within a selected timeframe, independently of deposit amounts.

How Limit Changes Work

To protect players from making impulsive decisions in the heat of a session, all limit reductions on gtc99 take effect immediately — the moment you save the change, your new lower ceiling applies. Limit increases, on the other hand, are subject to a mandatory 7-day review period before they take effect. This cooling-off window gives you the time to reconsider whether a higher limit is genuinely appropriate for your current circumstances.

To set or adjust your limits, log in to your gtc99 account, navigate to the Responsible Gaming section of your account settings, and select the relevant limit type. If you need assistance, email [email protected] with the subject line "Deposit Limit Request" and our team will process it within one business day.

Time-Out and Cool-Off Features

Sometimes the most responsible choice is simply to step back for a while. gtc99's time-out feature allows you to suspend your account temporarily — without permanently closing it — so you can take a break, reassess your relationship with gambling, and return only when you feel ready.

Time-Out Duration Options

• 24-hour time-out: A short break that takes effect immediately. Useful if you feel you have been playing for too long in a single sitting or have had an unusually frustrating session.
• 7-day time-out: A week-long suspension that gives you a clear head to reflect on your recent gambling activity and spending patterns.
• 30-day time-out: A month-long break suitable for players who want a more extended pause but do not wish to permanently close their account.
• Custom duration: Contact our support team at [email protected] to request a time-out of any duration between 1 day and 6 months. Custom requests are processed within 24 hours of receipt.

What Happens During a Time-Out

• You cannot log in to your gtc99 account during the active time-out period.
• All pending bonus offers and promotional triggers are paused and will not be activated during your break.
• You will not receive any marketing emails, SMS alerts, or bonus notifications from gtc99 during the time-out.
• Your account balance and game history are preserved and will be accessible again once the time-out expires.
• Time-outs cannot be shortened once activated — only extended. This is intentional and designed to protect you.

Self-Exclusion Programme

Self-exclusion is the strongest account-level tool available at gtc99. When you self-exclude, your account is permanently suspended for a minimum period you choose, and you are blocked from creating any new account during that period. Unlike a time-out, self-exclusion cannot be reversed during the active exclusion term — this is a deliberate safety feature designed to give you genuine protection during a period of vulnerability.

How to Self-Exclude

• Log in to your gtc99 account and go to Account Settings → Responsible Gaming → Self-Exclusion.
• Select your preferred exclusion duration and confirm your identity with your account password.
• Alternatively, email [email protected] with the subject line "Self-Exclusion Request", state your registered email address and preferred duration, and our team will process the exclusion within 24 hours.
• Once confirmed, you will receive an email acknowledgement in English to your registered address, with full details of the exclusion terms.

Recognising Problem Gambling

Problem gambling can develop gradually. Many people do not realise their habits have become harmful until significant financial or emotional damage has already occurred. Being aware of the warning signs — both in yourself and in people you care about — is the first step toward getting the right help.

Warning Signs in Someone You Know

• Frequently borrowing money or asking for financial help without a clear explanation of why it is needed.
• Spending long, unexplained periods online — especially late at night or during hours that conflict with work or family commitments.
• Becoming secretive about phone or device activity, or reacting defensively when asked about their online time.
• Mood swings that appear linked to recent financial wins or losses.
• Selling personal possessions or withdrawing from savings to fund activities that are not clearly explained.

If you recognise any of these patterns in yourself or someone close to you, please do not wait for the problem to resolve on its own. Reach out to the gtc99 support team or consult a professional organisation dedicated to gambling harm reduction.

Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming screening tools. Answer them honestly. If you answer "yes" to three or more, we encourage you to activate a time-out or self-exclusion and to seek professional support.

Support and Resources

Getting help for a gambling problem is a sign of strength, not weakness. Whether you need to activate an account tool immediately, want to talk through your concerns, or are looking for professional counselling support, the following resources are available to you.

Additional Practical Steps

• Talk to someone you trust: Sharing your concern with a family member, close friend, or religious figure in your community is often the most accessible first step for players across Bangladesh.
• Review your finances: Log in to your bKash, Nagad, or bank account and review your recent transaction history honestly. A clear picture of actual spending is often more motivating than an estimate.
• Use device-level controls: Most Android smartphones popular in Bangladesh allow you to set daily app usage limits via the Digital Wellbeing settings. Use these to create a natural boundary around your online gaming time.
• Set a gambling budget as a fixed monthly expense: Treat your entertainment budget the same way you treat a utility bill — a fixed, non-negotiable amount that, once spent, simply means the month's gaming is done.
• Delay the next session: If you feel the urge to play after a losing session, commit to waiting at least 48 hours before logging back in. In most cases, the urge subsides significantly within that window.